{"id":2923,"date":"2023-07-07T16:25:09","date_gmt":"2023-07-07T14:25:09","guid":{"rendered":"https:\/\/www.wuerth-phoenix.com\/service-management\/"},"modified":"2026-02-05T14:11:47","modified_gmt":"2026-02-05T13:11:47","slug":"service-management","status":"publish","type":"page","link":"https:\/\/www.wuerth-it.it\/en\/service-management\/","title":{"rendered":"Service Management"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Service Management & Project Management Solutions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Improve the efficiency, reliability and quality of IT services with a solution that satisfies both users and customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tREQUEST A DEMO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Are you looking for a solution to support you in managing business services?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

With the combined expertise of our consulting team and the advanced services of our technology partners, we aim to help you transform your business processes<\/strong>. Our goal is to provide you with a fresh, adaptable perspective that aligns with the evolving market conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n
\n
\n
\n
\n
\n
IT Service Management<\/a><\/h5>\n

Enhance the quality of IT services and elevate the IT function from basic technical support to a strategic partner driving organizational success.<\/p>\n <\/div>\n

Find out more<\/a><\/p>\n <\/div>\n <\/a>\n <\/div>

\n
\n
\n
Enterprise Service Management<\/a><\/h5>\n

Enhance the quality of services provided and boost the satisfaction of both your customers and employees. This strategy encompasses every area of your business, from HR and purchasing to operations and IT.<\/p>\n <\/div>\n

Find out more<\/a><\/p>\n <\/div>\n <\/a>\n <\/div><\/div>\n <\/div>\n <\/div>

\n
<\/div>\n
<\/div>\n <\/div> \n <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

AGILE<\/h3>

TRANSFORMATION<\/h4>

We assist your company in transitioning to an agile business management approach<\/strong>, aiming to streamline processes, enhance efficiency, and increase information transparency.<\/p>

We start by thoroughly assessing your company’s current processes<\/strong> to determine the most suitable solution and tools. Based on this analysis, we create a customized proposal tailored to your needs.<\/p>

Additionally, we provide training<\/strong> for your team members involved in the project and remain available for ongoing support and improvement.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

CONSULTING<\/h3>

Before becoming consultants, we were already users of the Service Management and Project Management solutions that we offer. Our consultants are certified in Atlassian and GLPI<\/strong>, and they adhere to ITIL, Agile, and Prince2 guidelines when implementing processes.<\/p>

They will work with you to enhance your work methodologies, redesign processes, and swiftly achieve your business goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

PROJECT MANAGEMENT &<\/h3>

KNOWLEDGE MANAGEMENT<\/h4>

In today\u2019s rapidly changing world, companies need to invest in IT systems to support their business and stay competitive. They must also manage these systems effectively and be prepared for change. To achieve this, a tailored approach is necessary to ensure reliable services and manage change projects.<\/p>

Efficient service management relies on having a shared space for corporate documentation to build a knowledge base<\/strong>. The aim is to consolidate all information on one platform and keep the team connected by collaborating on various projects. Each team has unique needs and requires solutions specifically designed to address them.<\/p>

This is how Service Management, Knowledge Management, and Project Management come together.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

INTEGRATION<\/h3>

CAPABILITIES<\/h4>
To customize solutions for your business needs and foster a data-driven culture, we offer support through various integration methods. Besides the 5,000 applications available on the Atlassian marketplace, our consultants assist in integrating the essential business data<\/strong> to establish the CMDB as the single source of truth.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

ATLASSIAN AND<\/h3>

GLPI SOLUTIONS\u00a0<\/h4>
We leverage Atlassian and GLPI services to help advance your business.<\/div>
Our solutions cover a wide range of needs, including IT service management, work management, Agile and DevOps, project management, and knowledge management.<\/div>
\u00a0<\/div>
We are knowledgeable about the effectiveness of various tools and can recommend the best solutions to improve your company\u2019s performance.<\/div>
\u00a0<\/div>
Additionally, we offer comprehensive support for the installation, configuration, and use of all Atlassian and GLPI products.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

OUR CUSTOMERS<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n
\n
\n
\n \n
\n \"Reisser\"\n <\/div>\n <\/div>
\n \n
\n \"Stahlgruber\"\n <\/div>\n <\/div>
\n \n
\n \"SWG\"\n <\/div>\n <\/div>
\n \n
\n \"Tunap\"\n <\/div>\n <\/div>
\n \n
\n \"Wegpolska\"\n <\/div>\n <\/div>
\n \n
\n \"Wurth\"\n <\/div>\n <\/div>
\n \n
\n \"Climaveneta\"\n <\/div>\n <\/div>
\n \n
\n \"Costa\n <\/div>\n <\/div>
\n \n
\n \"Dottor\n <\/div>\n <\/div>
\n \n
\n \"Dr\n <\/div>\n <\/div>
\n \n
\n \"Era\"\n <\/div>\n <\/div>
\n \n
\n \"Flaekt\"\n <\/div>\n <\/div>
\n \n
\n \"Eurac\n <\/div>\n <\/div>
\n \n
\n \"Fameccanica\"\n <\/div>\n <\/div>
\n \n
\n \"L’erbolario\"\n <\/div>\n <\/div>
\n \n
\n \"W\u00fcrth\"\n <\/div>\n <\/div>
\n \n
\n \"Berteotti\"\n <\/div>\n <\/div>
\n \n
\n \"B&M\"\n <\/div>\n <\/div>
\n \n
\n \"Arnold\"\n <\/div>\n <\/div>
\n \n
\n \"Ap\n <\/div>\n <\/div>
\n \n
\n \"Volksbank\"\n <\/div>\n <\/div>
\n \n
\n \"Aermec\"\n <\/div>\n <\/div>
\n \n
\n \"Galliker\"\n <\/div>\n <\/div>
\n \n
\n \"Dolomiti\n <\/div>\n <\/div>
\n \n
\n \"Unifix\"\n <\/div>\n <\/div>
\n \n
\n \"Duka\"\n <\/div>\n <\/div>
\n \n
\n \"Airproduct\"\n <\/div>\n <\/div>
\n \n
\n \"Bossard\"\n <\/div>\n <\/div>
\n \n
\n \"Wittenstein\"\n <\/div>\n <\/div>
\n \n
\n \"Udine\"\n <\/div>\n <\/div>
\n \n
\n \"Moncler\"\n <\/div>\n <\/div>
\n \n
\n \"Telecom\"\n <\/div>\n <\/div>
\n \n
\n \"Safilo\"\n <\/div>\n <\/div>
\n \n
\n \"San\n <\/div>\n <\/div>
\n \n
\n \"Nergie\"\n <\/div>\n <\/div>
\n \n
\n \"Salzburg\"\n <\/div>\n <\/div>
\n \n
\n \"Menx\n <\/div>\n <\/div>
\n \n
\n \"Lotto\"\n <\/div>\n <\/div>
\n \n
\n \"Leonardo\"\n <\/div>\n <\/div>
\n \n
\n \"Infocamere\"\n <\/div>\n <\/div>
\n \n
\n \"Granarolo\"\n <\/div>\n <\/div>
\n \n
\n \"Fabbri\"\n <\/div>\n <\/div>
\n \n
\n \"Eurospin\"\n <\/div>\n <\/div>
\n \n
\n \"CSE\"\n <\/div>\n <\/div>
\n \n
\n \"EMS\"\n <\/div>\n <\/div>
\n \n
\n \"Cineca\"\n <\/div>\n <\/div>
\n \n
\n \"Diesel\"\n <\/div>\n <\/div>
\n \n
\n \"Binder\"\n <\/div>\n <\/div>
\n \n
\n \"Gewiss\"\n <\/div>\n <\/div>
\n \n
\n \"Hoppe\"\n <\/div>\n <\/div>
\n \n
\n \"IDM\"\n <\/div>\n <\/div>
\n \n
\n \"Liquimoly\"\n <\/div>\n <\/div>
\n \n
\n \"Martinelli\"\n <\/div>\n <\/div>
\n \n
\n \"Rubinetterie\n <\/div>\n <\/div>
\n \n
\n \"Noi\n <\/div>\n <\/div>
\n \n
\n \"Pbs\"\n <\/div>\n <\/div>
\n \n
\n \"Oerlikon\"\n <\/div>\n <\/div>
\n \n
\n \"Riello\"\n <\/div>\n <\/div>
\n \n
\n \"Olmo\"\n <\/div>\n <\/div>
\n \n
\n \"Seko\"\n <\/div>\n <\/div>
\n \n
\n \"Technoalpin\"\n <\/div>\n <\/div>
\n \n
\n \"Tim\"\n <\/div>\n <\/div>
\n \n
\n \"Toscana\n <\/div>\n <\/div>
\n \n
\n \"Unielektro\"\n <\/div>\n <\/div>
\n \n
\n \"A22\"\n <\/div>\n <\/div>
\n \n
\n \"Agilimo\"\n <\/div>\n <\/div>
\n \n
\n \"A2A\"\n <\/div>\n <\/div>
\n \n
\n \"Alperia\"\n <\/div>\n <\/div>
\n \n
\n \"Chemofast\"\n <\/div>\n <\/div>
\n \n
\n \"Girardini\"\n <\/div>\n <\/div>
\n \n
\n \"IMS\"\n <\/div>\n <\/div>
\n \n
\n \"Wurth\n <\/div>\n <\/div>
\n \n
\n \"Normfest\"\n <\/div>\n <\/div><\/div>\n <\/div>\n <\/div>
\n
<\/div>\n
<\/div>\n <\/div> \n <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n
\n
\n
\n \n
\n \n
\u201cThe implementation of NetEye, a modern open-source solution, has allowed us to reap the expected benefits from the centralization and consolidation process. This can be summarized as follows: Data from all business areas is available in real-time at all times.\u201c<\/div>\n
Massimiliano Tesser<\/h5>\n
CIO of Came Group<\/h6>\n <\/div>\n <\/div>
\n \n
\n \n
\u201cWe were aware that we would have had to face a long journey and we needed a partner who would act not only as a consultant but who would support us in all phases of the project\u2026W\u00fcrth Phoenix was absolutely up to it.\u201c<\/div>\n
Andrea Gelati<\/h5>\n
Innovation and R&D Director Lantech Longwave<\/h6>\n <\/div>\n <\/div>
\n \n
\n \n
\u201cExcellent project management during both the implementation phase and after go-live... We noticed excellent user engagement and maximum collaboration with the project consultants.\u201c<\/div>\n
Lorenzo Cioppi<\/h5>\n
CFO and Project Manager<\/h6>\n <\/div>\n <\/div>
\n \n
\n \n
\u201cW\u00fcrth Phoenix is a competent and reliable partner, which has enabled us to optimize our Service Management processes.\u201c<\/div>\n
Daniele Brognara<\/h5>\n
IT Manager of Gritti Energia<\/h6>\n <\/div>\n <\/div>
\n \n
\n \n
\u201cW\u00fcrth Phoenix has helped us to reach a new quality level of our IT services.\u201c<\/div>\n
Arianna Giudiceandrea<\/h5>\n
Head of Sales Fruit Processing Microtec S.r.l.<\/h6>\n <\/div>\n <\/div><\/div>\n <\/div>\n <\/div>
\n
<\/div>\n
<\/div>\n <\/div> \n <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

BLOG POST<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n
\n
\n
\n <\/a>\n
\n
\n
\u201cCapture the Flag\u201d WP CTF<\/a><\/h5>\n

<\/p>\n <\/div>\n

Read more<\/a><\/p>\n <\/div>\n <\/div>

\n <\/a>\n
\n
\n
Intelligent Operations in Action: A Full House of Insight at the NetEye Conference 2025<\/a><\/h5>\n

<\/p>\n <\/div>\n

Read more<\/a><\/p>\n <\/div>\n <\/div>

\n <\/a>\n
\n
\n
NetEye Conference N\u00fcrnberg<\/a><\/h5>\n

<\/p>\n <\/div>\n

Read more<\/a><\/p>\n <\/div>\n <\/div>

\n <\/a>\n
\n
\n
W\u00fcrth Phoenix becomes W\u00fcrth IT Italy<\/a><\/h5>\n

<\/p>\n <\/div>\n

Read more<\/a><\/p>\n <\/div>\n <\/div>

\n <\/a>\n
\n
\n
WP CTF \u0406 2024: Wrap-Up<\/a><\/h5>\n

<\/p>\n <\/div>\n

Read more<\/a><\/p>\n <\/div>\n <\/div>

\n <\/a>\n
\n
\n
Get Ready for WP CTF \u0406 2024<\/a><\/h5>\n

<\/p>\n <\/div>\n

Read more<\/a><\/p>\n <\/div>\n <\/div><\/div>\n <\/div>\n <\/div>

\n
<\/div>\n
<\/div>\n <\/div> \n <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGO TO THE BLOG<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Improve the efficiency, reliability and quality of IT services with a solution that satisfies both users and customers!<\/p>\n","protected":false},"author":2,"featured_media":29127,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-2923","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wuerth-it.it\/en\/wp-json\/wp\/v2\/pages\/2923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wuerth-it.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wuerth-it.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wuerth-it.it\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wuerth-it.it\/en\/wp-json\/wp\/v2\/comments?post=2923"}],"version-history":[{"count":25,"href":"https:\/\/www.wuerth-it.it\/en\/wp-json\/wp\/v2\/pages\/2923\/revisions"}],"predecessor-version":[{"id":29164,"href":"https:\/\/www.wuerth-it.it\/en\/wp-json\/wp\/v2\/pages\/2923\/revisions\/29164"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wuerth-it.it\/en\/wp-json\/wp\/v2\/media\/29127"}],"wp:attachment":[{"href":"https:\/\/www.wuerth-it.it\/en\/wp-json\/wp\/v2\/media?parent=2923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}